Question 1

What do you work on?

Accepted Answer

RVs, motorhomes and travel trailers: plumbing, electrical, A/C and heat, slide-outs, awnings, roofs and walls.

Question 2

How much is labor?

Accepted Answer

$85 an hour in most cases, never more than $100.

Question 3

Do you mark up parts?

Accepted Answer

No. You pay what the part costs.

Question 4

Is there a first-time discount?

Accepted Answer

Yes, 25% off your entire first job, taken off the final bill.

Question 5

Do returning customers get a discount?

Accepted Answer

Yes, up to 20% off.

Question 6

How does the referral discount work?

Accepted Answer

When someone you refer completes a paid job, you get 15% off your next service.

Question 7

Will I be charged just for having you look?

Accepted Answer

Frederick's rule: he won't charge you just because he showed up. He explains what's wrong and the options before any work.

Question 8

Do you need a deposit?

Accepted Answer

Big jobs need 25–50% up front. Smaller repairs don't.

Question 9

What are your hours?

Accepted Answer

7 days a week, 10 AM to 7 PM, with early or late appointments by request.

Question 10

What areas do you cover?

Accepted Answer

Oklahoma City and the metro: Edmond, Yukon, Moore, Norman, Midwest City, Warr Acres, Del City, Piedmont, Jones, Choctaw, Luther and Arcadia.

Question 11

Not sure which system the problem is in?

Accepted Answer

Pick 'Not sure' on the form or just call. Describe what's happening and Frederick will help you narrow it down.

Question 12

Do you work on travel trailers or only motorhomes?

Accepted Answer

Both. RVs, motorhomes and travel trailers.

Question 13

Can I bring several problems at once?

Accepted Answer

Yes. List everything on the form so he can look at it all together and give you options.

Question 14

My black tank sensor always reads full. Is it broken?

Accepted Answer

Often the sensors are just coated, but it can also be wiring or the sensor itself. Frederick checks which before replacing anything.

Question 15

Should I keep using the toilet if it won't hold water?

Accepted Answer

Better not. A bad seal can let odors and gases into the coach. Have it checked.

Question 16

Can you replace old faucets or a shower with new ones?

Accepted Answer

Yes, repairs and installs both.

Question 17

I smell propane near the water heater. What do I do?

Accepted Answer

Turn off the propane at the tank, don't light anything, open a door and call. Don't use the heater until it's checked.

Question 18

Why does my water heater work on gas but not electric?

Accepted Answer

Gas and electric run on separate parts, so one can fail while the other works. It's usually a specific part, and he'll find which.

Question 19

Do you install new water heaters?

Accepted Answer

Yes, gas and electric units.

Question 20

Half my outlets died. Where do I start?

Accepted Answer

Check whether your GFCI outlet or a breaker tripped. If they're fine, there may be a loose or failed connection. Call before it gets worse.

Question 21

My lights work on shore power but not on battery. Why?

Accepted Answer

That points to the 12V side: battery, converter, fuses or wiring. It takes a proper diagnosis to know which.

Question 22

Do you do custom electrical installs?

Accepted Answer

Yes, custom work and installs as well as repairs.

Question 23

Is it worth repairing an old RV fridge?

Accepted Answer

Sometimes yes, sometimes no. Frederick tells you what the repair costs and what replacing would cost so you can decide.

Question 24

Why does my fridge cool on gas but not electric?

Accepted Answer

The two modes use different parts. One can fail while the other keeps working.

Question 25

Should I level my RV for the fridge?

Accepted Answer

Many RV fridges need the rig close to level to work right. If yours struggles, mention how the rig sits.

Question 26

My A/C runs but the air isn't cold. Why?

Accepted Answer

It can be dirty filters or coils, a failing part or low performance from an aging unit. Frederick checks before suggesting a replacement.

Question 27

My furnace clicks but never lights. Is it safe to keep trying?

Accepted Answer

Don't keep cycling it. Turn it off and have it checked.

Question 28

Do you replace whole units?

Accepted Answer

Yes. A/C and heating unit installs and full replacements.

Question 29

My slide is stuck out. Can I still travel?

Accepted Answer

Not safely. Call so he can help get it in properly before you move the rig.

Question 30

My awning got caught in the wind. Can it be fixed?

Accepted Answer

Often, depending on the damage. Repair or replacement, he'll show you both options.

Question 31

Why does my slide come in crooked?

Accepted Answer

It's usually out of adjustment or has a worn or damaged part. Have it checked before it gets worse.

Question 32

How do I know if my RV roof is leaking?

Accepted Answer

Stains, soft spots or a musty smell are the usual signs. Water travels, so the leak may not be right above the stain.

Question 33

Can soft walls be repaired?

Accepted Answer

Often, yes. It depends how far the water got. He'll show you what he finds.

Question 34

Do you do bigger structural repairs?

Accepted Answer

Yes. Bigger jobs need a 25–50% deposit up front, and you get the price before work starts.

Question 35

When should I winterize in Oklahoma?

Accepted Answer

Before the first hard freeze. Call early so you're not racing the weather.

Question 36

Do you de-winterize too?

Accepted Answer

Yes, and he'll check for leaks when the water goes back on.

Question 37

My lines froze. What now?

Accepted Answer

Shut off the water, don't force it, and call. He'll find and repair any cracked lines.

Question 38

Can I stack the first-job and referral discounts?

Accepted Answer

Ask Frederick when you book; he'll tell you exactly what applies to your job.

Question 39

Why don't you mark up parts?

Accepted Answer

Because you should pay what the part costs. He makes his money on honest labor.

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